Service & Shipping Policy
Last Updated: June 6, 2026
1. Service Delivery
OnlineOrder.pk provides software services including online ordering systems, restaurant POS systems, and mobile applications. All services are delivered digitally:
- Website Setup: Within 7 business days after payment confirmation and receipt of all required restaurant information (logo, menu, pricing).
- Mobile App Development: Within 14 business days after website setup completion. Apps are submitted to Google Play Store and Apple App Store for review.
- POS System Setup: Within 5 business days after receiving hardware requirements (if applicable).
- Training and Onboarding: Live video call training scheduled within 3 business days of setup completion.
2. Delivery Method
- All software services are delivered digitally via email and admin dashboard access.
- Access credentials are sent to the email address provided during signup.
- Physical products (POS hardware) are shipped within 5-7 business days to the provided address.
3. Setup Timeline
- Basic Plan (Website Only): 3-5 business days
- Standard Plan (Website + Android App): 7-10 business days
- Professional Plan (Website + Android + iOS): 10-14 business days
- Golden Plan (Complete System): 14-21 business days
4. Customer Responsibilities
To ensure timely delivery, customers must provide:
- Restaurant logo (high-resolution, PNG or SVG format)
- Complete menu with prices and descriptions
- Restaurant branding colors (hex codes or brand guidelines)
- Access to existing systems for integration (if applicable)
5. Delays
OnlineOrder.pk shall not be liable for delays caused by:
- Late submission of required information from the customer
- App store review times (Google Play: 2-5 days, Apple App Store: 1-3 days)
- Technical issues with third-party services or hosting providers
- Force majeure events
6. Support After Delivery
- 24/7 technical support via WhatsApp and email
- Free bug fixes for 30 days after delivery
- Content updates (menu changes) included in monthly subscription
- Major feature updates may incur additional fees