Customer Loyalty Program for Restaurants

What is a Restaurant Loyalty Program?

A customer loyalty program rewards repeat customers with points, discounts, or free items. It encourages customers to keep ordering from your restaurant instead of competitors.

WOS Loyalty Program is fully integrated with our POS and online ordering systems. Customers automatically earn points on every order — whether they order online, in-store, or via app.

Why Your Restaurant Needs a Loyalty Program

• Increase Repeat Orders: Loyal customers order 67% more than new customers
• Reduce Customer Churn: Keep customers coming back instead of going to competitors
• Higher Average Order Value: Loyal customers spend more per order
• Word of Mouth Marketing: Happy loyal customers refer friends and family
• Valuable Customer Data: Understand customer preferences and ordering patterns

Key Features of WOS Loyalty Program

Complete Loyalty Program Features

1. Points Earning System

Set how many points customers earn per rupee spent. For example, 1 point for every Rs 100 spent. Customers see their points balance in their account.

2. Rewards Catalog

Create a rewards catalog where customers can redeem points for discounts, free items, or exclusive offers.

3. Birthday Offers

Collect customer birthdays and send automatic discount offers on their special day.

4. Referral Program

Give existing customers points when they refer friends who place their first order.

5. Customer Tiers

Create multiple loyalty tiers (Bronze, Silver, Gold, Platinum) with increasing benefits to encourage more spending.

6. Special Occasion Offers

Send special offers on customer anniversaries, after a certain number of orders, or during festive seasons.

7. Points Expiry

Set expiration dates for points to encourage regular ordering.

8. Loyalty Reports

Track program performance. See how many points earned, redeemed, and which customers are most loyal.

Customer Tiers Example

• Bronze Tier: 0-500 points — 5% off on next order
• Silver Tier: 501-1500 points — 10% off + free delivery
• Gold Tier: 1501-3000 points — 15% off + free delivery + birthday gift
• Platinum Tier: 3000+ points — 20% off + free delivery + birthday gift + exclusive offers

Benefits of WOS Loyalty Program

• Automatic Points Calculation: No manual entry — points auto-calculated on every order
• Multi-Channel Integration: Works with online orders, app orders, and in-store POS
• Customer Self-Service: Customers track points and rewards through their account
• Real-Time Updates: Points update instantly after each order
• Complete Analytics: Track program ROI and customer engagement
• Automated Communication: Send points expiry reminders and reward notifications

Frequently Asked Questions

Q1: How do customers earn points?

Answer: Customers automatically earn points on every order — whether online, in-store, or through the mobile app. Points are calculated based on the amount spent.

Q2: Can customers redeem points online?

Answer: Yes. Customers can view their points balance and redeem rewards directly on your website or mobile app.

Q3: Can I set different point earning rates for different items?

Answer: Yes. You can set higher point earning rates for specific items you want to promote.

Q4: Does the loyalty program work with delivery orders?

Answer: Yes. Delivery orders also earn and redeem points automatically.

Q5: How do I schedule a demo?

Answer: WhatsApp us at +44 7880 748211. We will schedule a free demo of the loyalty program.